Privacy notice
Effective date: October 2026
Who we are
Crestocode India Private Limited operates crestocode.com and support.crestocode.com and controls the personal data collected through them. Our registered office is at 7th Floor, Innov8, Pranava Business Park, Kondapur, Ranga Reddy District, Telangana 500084, India. Our group company, Crestocode Limited, a company registered in England and Wales (company number 17172721) with its registered office at 14 Cantley Gardens, London SE19 2SD, United Kingdom, may process your enquiry on our behalf. Crestocode Limited is also our representative in the United Kingdom under Article 27 of the UK GDPR. You can contact our representative at compliance@crestocode.com or by post at that address.
What we collect
We collect what you enter in our contact form: your name, work email, company, enquiry topic, and message. If you email us at contactus@crestocode.com or support@crestocode.com, we receive your email address and whatever you include in your message. If you download our software, we collect your work email. We use it to send your download link and access token and, only if you opt in, release and security notices or news about Crestocode products and events. We do not use analytics or advertising cookies. When you visit this site, our analytics provider records the pages you view, the site that referred you, your browser and device type, and your country. It does this without cookies and without identifying you. We use this only to understand how the site is used. This site is not directed at children, and we do not knowingly collect their data. If you book a demo through our booking page, we receive the details you enter there.
Why we use it
We use your details to respond to your enquiry or to send a download you requested. We record enquiries, download requests and demo bookings in our sales records so our team can follow up. We send marketing emails only if you opt in, and you can unsubscribe at any time. You don't have to give us your details, but we need them to reply to your enquiry or send a download. The optional email boxes are your choice and don't affect your request. We don't make decisions about you based solely on automated processing, including profiling.
Legal basis
We use your details to reply to your enquiry or to send a download you requested. We rely on our legitimate interest in responding to business requests and, under Indian law, on your providing your details voluntarily for that purpose. Site analytics rely on our legitimate interest in understanding how the site is used. We send release notices and marketing emails only with your consent, which you give by ticking the optional boxes. You can withdraw your consent at any time by unsubscribing.
Who we share it with
We share your data with Crestocode Limited, with our analytics provider, and with service providers that host this site, process form submissions, provide our email and booking services, and host our sales records. We do not sell your data.
International transfers
Your data may be processed in India, the United Kingdom, the United States, and other countries where our service providers operate. Where UK or EU law requires safeguards for these transfers, we use the standard contractual clauses approved for that purpose, with the UK International Data Transfer Addendum, in our agreements with these providers. You can ask for a copy at compliance@crestocode.com.
How long we keep it
We keep contact-form submissions and emails for 30 days after we receive them, then delete them. If your enquiry becomes an ongoing engagement, we keep the related correspondence for as long as the engagement requires. If you don't opt in to emails, we delete your download request after 30 days. If you opt in, we keep your email until you unsubscribe. If you contact us, download our software or book a demo, we keep your details in our sales records for 24 months after our last contact, then delete them. We keep site analytics only in aggregated form that does not identify you, and only for as long as we need them to understand how the site is used.
Your rights
Depending on where you live, you can ask for a copy of your data, correct or delete it, restrict how we use it, receive it in a portable format where that applies, withdraw your consent, object to processing based on our legitimate interest, and, in India, nominate another person to exercise your rights. If you are unhappy with how we handle your data, you can complain to us at compliance@crestocode.com. We acknowledge complaints promptly and tell you the outcome without undue delay. You can also complain to a regulator: the Data Protection Board of India, the UK Information Commissioner's Office, or your local supervisory authority.
Cookies
See our Cookies notice for the strictly necessary cookies this site uses.
Contact
For privacy questions, complaints, and grievances, contact our Grievance officer at compliance@crestocode.com.
Changes to this notice
We will post any changes here and update the date above.